Free shipping on all domestic orders over $100!

Customer Service FAQ


We're here for you! The best way to reach our customer service team is via email at cs@yosisamra.comOur hours are Monday - Friday, 9:00AM-5:00PM CST. For Wholesale inquiries, please email


Domestic Orders: 

There is a $10.00 flat fee charge for all orders under $100 .
Orders placed after 1:00pm CST will be processed the following day.  Orders placed after 1:00pm CST on Friday, Saturday or Sunday will be processed on Monday.

 International orders: 

International orders are shipped and delivered directly to your door.  Shipping rates are calculated by the carriers rates (Fedex or UPS) based on your location. Average delivery time is 5 days. Customers are responsible for duties and taxes which are calculated and paid for at check out.  Please make sure to click your country at the bottom of the site.   These rates are determined at the local level and not under our control, nor are they refundable.  If you refuse a shipment from Yosi Samra, you are responsible for the original shipping charges, any import fees and taxes that are incurred on the package.  Please note: International orders are final sale.  No returns or exchanges will be accepted.  You can email if for any questions or issues with your purchase.  Please make sure to double check your shipping information and to read the descriptions on sizing.  If you are unsure, you can always email us and someone will be happy to assist you.  


Domestic Return Policy:

We know you'll love your shoes. If for any reason you need to return or exchange your order, you have 30 days to return unworn merchandise (including box and dust bag) for a refund, store credit, or exchange.  

Return Online:


Click HERE to process your return online.


Return by Mail:

When you return your purchase to using the provided return shipping label, a $7.95 shipping /restocking fee will be deducted from your refund.

Yosi Samra
2328 Farrington St
Dallas, TX 75207
Attn: Yosi Samra Online Returns

For questions regarding your return or exchange please email   

We recommend shipping your return via a trackable method.  Yosi Samra can not be responsible for lost returns that do not utilize our pre-paid shipping label.

Customers who refuse a shipment for any reason will be responsible for all shipment costs.

Any item marked FINAL SALE is not eligible for a refund, exchange or store credit.  Any FINAL SALE returned to us will be forfeited as we can not return the item to you.


International Return Policy:

We do not accept International returns or exchanges. All International Orders are Final Sale. International customers are responsible for duties and taxes imposed by their country. These are determined at the local level and not under our control, nor are they refundable. 

Customers who refuse a shipment for any reason will be responsible for all shipment costs.

Domestic Damages Policy:

Yosi Samra stands behind its merchandise.Yosi Samra will gladly replace any defective shoes purchased from within 30 days of receiving the order. If your shoes are damaged, please contact Customer Service at with images of the shoes along with a copy of your proof of purchase. All requests will be handled on a case-by-case basis. Yosi Samra will gladly replace any defective shoes with proof of purchase from within 6 months of receiving the order. Replacement shoes will only be sent if the defect is a company acknowledged/approved manufacturing defect. This does not include natural wear and tear.


International Damages Policy:

If you are an International customer and receive a defective shoe, please contact our customer service team by email to


Why should I create a account?

Creating an account helps us better serve you. This account allows you to view all of your previous orders on, check the status of your current orders, and save your wish list. Additionally, this account will save your billing and shipping information for a quick and easy check out. If you have any questions on orders placed before that please call our customer service for information.


I forgot my password for my account, what do I do?

Reset your account password here: Reset Password. If you need additional assistance, please contact the Yosi Samra Customer Service Team.


How can I use my promotion/discount store credit code?

Promotional/Discount Codes can only be used once, and are never eligible on bridal items. Please enter your promotional/discount and Store Credit codes under "Discount Codes" at checkout.


Can I use PayPal?

Yes! Paying with PayPal is an option at checkout. Plus, PayPal covers your return shipping if you need it. Learn more.


How does calculate tax?

Tax charged to an order is based on the shipment’s destination. charges tax to merchandise being shipped only to these states: Texas 8.25%.


Will I receive a notification when I place my order?

You will receive a confirmation email to the email address you provided on your account within 1 hour of placing your order.


How will I know the status of my order?

You will receive two emails from regarding your order. One confirming your order within 1 hour after your order is received and another when your order ships. The only other reason you will be contacted by regarding your order is if there is a payment problem or if your merchandise is backordered. 


If I made a mistake when placing my order, want to change my order, or want to cancel my order, can I?

Please Contact Us immediately if you would like to make any changes or cancel your order.  Depending on the status of your order, we may not be able to make any changes or cancel your order.  We will make every effort to accommodate any changes.


How will I know my order has shipped?

You will receive a shipping confirmation email to the email address you provided on your account when your order ships. The email will provide you with tracking information. Please note it may take up to 24 hours for tracking information to generate on the shipping companies website.


Can I exchange my order? customers have 30 business days with proof of purchase to exchange unworn merchandise in the exact condition that it arrived (including the shoe box and dust bag). Inventory is not guaranteed. Once the exchange is received, it may take up to 7-10 business days to process and ship back out.


Can I return or exchange a gift?

If you wish to return a product that you received as a gift from we are happy to refund gifts in the form of store credit. When returning a gift, please provide either the contact name of the gift-giver or order number to assist in processing the return. Yosi Samra does not accept gift returns from any outside retailers. Customers are responsible for shipping their return back to



I have received my order but something is missing, damaged or wrong, what should I do?

We are very sorry for this mistake. Please submit a return online or contact our Customer Service Team at


Can I return products I purchased from an outside retailer with

We only accept returns for products purchased on If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.


I am a half size, what should I do?

If you are a half size, please go up to the next full size. Click here to read our Women's Size Guide. Click here for our Kid's Shoe Size Guide.



How do I care for my flats?

To prolong the life of the shoe, we suggest using a leather protecting spray. In case your flats get dirty, we suggest you have them professionally cleaned to guarantee no damage will be done to the shoe. If this is not an option for you, we suggest mixing warm water and a small amount of laundry detergent to create a slightly soapy mixture. Apply a small amount of the water/detergent mixture to a sponge, soft cloth or soft brush and clean affected areas. Allow your shoes to fully dry. Do not use any alcohol based products.


When is new product launching?

Please subscribe on our website to receive emails regarding new product launches, sales, and special promotions. Occasionally, we run exclusive promotions on for customers signed up to our email list. If you have an account on, you are automatically added to our mailing list.


What does it mean if an item I want to purchase is on Pre-Order?

Pre-Order status allows you to reserve an item before it is in stock. The estimated in-stock arrival date will be noted when you select the product. Please be aware that your full order will not ship until your pre­-order item is in stock. You will not be charged for your order until it ships.

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