At Yosi Samra, we want you to fall in love with your new shoes. We will refund any new, unused shoes purchased from our website Yosisamra.com within 14 days of delivery. 

DOMESTIC RETURN POLICY

Yosisamra.com customers have 14 business days with proof of purchase to return unworn merchandise in the exact condition that it arrived (including the shoe box and dust bag) for a refund (excluding shipping fees). Merchandise purchased at a 50% discount or more is final sale and is not eligible for return. Returns over 14 days will be issued store credit. No returns will be processed for orders older than 30 days. All returns must be pre-authorized.

We provide no cost exchanges for the same style in a different size, subject to availability, within 14 days of delivery. All other returns are subject to an $8 shipping fee, deducted from your refund. (U.S. orders only) 

To start the returns process, use this link. Please attach the shipping label to the exterior of your shipping carton and ship back to us.

Shipping fees will not be refunded. Refunds cannot be processed for orders paid for via Pay Pal after 60 days. (This is PayPal's policy.) In these cases, store credit will be issued. Returns are accepted only from Yosisamra.com orders. If you purchased Yosi Samra from any other retailer, please work with that store. Yosisamra.com reserves the right to reject returns sent or communicated beyond the return period limit, without proof of purchase, or items which are not in the same condition in which they were received.

DOMESTIC DAMAGES POLICY

Yosi Samra stands behind its merchandise. Yosi Samra will gladly replace any defective shoes purchased from Yosisamra.com within 14 days of receiving the order. If your flats are damaged, please contact Customer Service at cs@yosisamra.com with images of the shoes along with a copy of your proof of purchase. All requests will be handled on a case­-by-­case basis. Yosi Samra will gladly replace any defective shoes with proof of purchase from Yosisamra.com within 6 months of receiving the order. Replacement shoes will only be sent if the defect is a company acknowledged/approved manufacturing defect. This does not include natural wear and tear.

INTERNATIONAL RETURN & DAMAGES POLICY

We do not accept International Returns. All International Orders are Final Sale. International customers are responsible for duties and taxes imposed by their country. These are determined at the local level and not under our control, nor are they refundable. If you are an International customer and we approve your damage case, we are happy to assist you. International customers are responsible for replacement pair duties and taxes.