Why do I need to create a YosiSamra.com account to shop on YosiSamra.com?
Creating an account helps us better serve you. This account allows you to view all of your previous orders on YosiSamra.com, check the status of your current orders, and save your wish list. Additionally, this account will save your billing and shipping information for a quick and easy check out.
I forgot my password for my YosiSamra.com account, what do I do?
Reset your account password here Reset Password. If you need additional assistance, please contact the Yosi Samra Customer Service Team.
Will I receive a notification when I place my order?
You will receive a confirmation email to the email address you provided on your YosiSamra.com account within 1 hour of placing your order.
If I made a mistake when placing my order, want to change my order, or want to cancel my order, can I?
Once an order is submitted, there is a small window of time that we can make changes. Once your order status is updated from "processing" to "shipped" no changes can be made. Please Contact Us immediately if you would like to make any changes or cancel your order.
Does YosiSamra.com take telephone orders?
We are happy to assist you via telephone with an order. Please contact us (646-837-7790) and someone from our Customer Service Team will gladly help you.
I want an item but the size is not available, what should I do?
If the style is a core (classic style), it will be restocked within 30 days. If the style is a seasonal style, it is most likely sold out and we will not be replenishing the item. Please Contact Us regarding out of stock items and we can assist you further.
Do you only sell whole sizes? I am a half size, what should I do?
If you are a half size, please go up to the next full size.
How will I know the status of my order?
You will receive two emails from YosiSamra.com regarding your order. One confirming your order within 1 hour after your order is received and another when your order ships. The only other reason you will be contacted by YosiSamra.com regarding your order is if there is a payment problem or if your merchandise is backordered. By logging into your YosiSamra.com account, you can also track the progress of your order.
How will I know my order has shipped?
You will receive a shipping confirmation email to the email address you provided on your YosiSamra.com account when your order ships. The email will provide you with FedEx tracking information so that you can track your order. Please note it may take up to 24 hours for the tracking information to generate on FedEx’s website.
I have received my order but something is missing, damaged or wrong, what should I do?
We are very sorry for this mistake. Please contact (Customer Service ) our Customer Service Team and they can assist you.
What shipping carrier do you use?
At this time all of our shipments, domestic and international, are shipped via FedEx.
Can I ship to a P.O Box or a Military Post Office?
Not at this time.
Does YosiSamra.com ship internationally?
We do ship internationally. Please note, at this time the customer is responsible for the duties and taxes imposed by their country . Please contact us at if you have other questions regarding shipping internationally.
How does YosiSamra.com calculate tax?
Tax charged to an order is based on the shipment’s destination. YosiSamra.com only charges tax to merchandise being shipped to the state of New York. A tax of 8.875% will be applied to orders shipped to New York addresses that value over $110 before shipping.
Where can I get a promotion code for YosiSamra.com?
Occasionally, we run exclusive promotions on YosiSamra.com for customers signed up to our email list. Please subscribe on our website to receive these emails. If you have an account on YosiSamra.com, you are automatically added to our mailing list.
We collect three types of information from you: i) information that you provide to us; ii) information we collect or receive from others; and iii) information that is derived through automated tracking mechanisms and technology.Personal data you provide and/or we collect will be kept by YOSI SAMRA for, among other things: information that you provide to us; information we collect or receive from others; and information that is derived through automated tracking mechanisms and technology.Personal data you provide and/or we collect will be kept by YOSI SAMRA for, among other things:
We collect information when you register online or update your account, log-in, place an order, communicate with our customer service representatives, opt-in to receive our e-mails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey or join our social networking sites. We may also collect information from you in other marketing material. This information may include, but is not limited to, your contact information (for example, your name, e-mail address, billing and shipping addresses and phone number) and your credit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use other functionalities found on our Site, or if you choose to send an e-mail from our site to a friend, we will also collect your friend's name and e-mail address. Your friend's information is only used to send the forwarding e-mail and is not saved in our customer or marketing databases. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by a third party.
We may collect information through automated tracking mechanisms and technology to make our Site more interesting and useful to you and for various purposes related to our business. For instance, when you come to our Site, we may collect information about your computer, including where available your IP address, operating system and browser type. Such information may be used for system administration and to analyze the frequency with which visitors to our Site visit various parts of our sites; and we may combine such information with personally identifiable information.
You may occasionally get cookies from other third parties. We have no access to or control over these cookies. Web beacons are small strings of code that are placed in a website page or in an e-mail message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags." Web beacons are most often used in conjunction with cookies to track activity on our Website. When you visit a particular page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous Website visit. When used in an e-mail, Web beacons enable us to know whether you have received the e-mail.
How We Use Your Information
Personal data you provide and/or we collect will be kept by YOSI SAMRA for, among other things: The performance and enforcement of the purchase and sale contract over the products you have purchased, or of any other contract between you and us; attending to your requests, and; providing you with information about YOSI SAMRA products or of any other company belonging to YOSI SAMRA and its affiliates, sending commercial communications by e-mail, and/or by other means of communication. You can change your preference in respect of receiving such communications by logging into the MY ACCOUNT section of this Website and changing your preferences.
We also maintain a record of your purchases made on our Website and combine this with information you have provided over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.
We may permit certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand Website usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site, operate various features available on the Site, send e-mails, analyze data, and provide search results and links. Also, we may share personally identifiable or other information with our subsidiaries, divisions, affiliates, consultants, contractors and sub-contractors. We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A COMMENT AREA OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.
YOSI SAMRA may disclose personally identifiable information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
How We Protect Your Information
We are committed to protecting the information we receive from you. Any personal information you provide to us is maintained on secure servers and our internal systems. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive e-mail or other communications from us in the account area or by sending an e-mail to .
If any user who receives an e-mail from the Site would prefer not to receive such communications in the future, [he or she] can do so by following the instructions in the e-mails. In addition, you may send an e-mail to . We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
We do not knowingly collect any personal information from children under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
IDisclaimer to Security
Customers have 15 business days to return their order for a full refund or an exchange. Customers are responsible for shipping orders back to YosiSamra.com. YosiSamra.com will ship exchanges back to customers free of charge (depending on availability). International customers will be responsible for duties and taxes. Returns for a refund after 15 business are not entitled to a full refund. Freight costs will not be refunded. If a customer receives any damaged goods please contact YosiSamra.com for a return shipping label.